About NOVO · Careers
Build the integrated technology partner that you'd want working on your own business.
NOVO is the integrated technology partner for SMB customers — and the firm we're building reflects that thesis internally. Engineers, advisors, operations leaders, and customer-facing roles working across an integrated portfolio rather than siloed into single-product specialties. If you've worked at firms where the AI team didn't talk to the security team, where the cloud architects never coordinated with the compliance specialists, where the licensing folks operated in their own bubble — NOVO is built differently. The integration we promise customers is the integration we operate internally.
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What working at NOVO actually looks like
NOVO is a firm where AI advisory, cybersecurity operations, regulatory compliance, cloud architecture, managed IT, and Microsoft licensing operate as one team rather than six. That means cross-discipline collaboration is the default, not the exception. If you want to work alongside specialists across the full Microsoft platform stack — and bring your own discipline into customer engagements that span the integrated portfolio — NOVO is the firm to do that work in.
Why work at NOVO
Four reasons NOVO might be the firm you're looking for.
NOVO is a different firm from the typical SMB-focused MSP, the typical enterprise consulting firm, and the typical Microsoft reseller. Four characteristics that shape what working here is actually like:
Reason 01 · Integrated portfolio
Cross-discipline collaboration as the default mode.
NOVO's six services run as one integrated firm — not six specialty practices that occasionally coordinate. Compass advisors work alongside Cloud architects on AI deployment scope. Secure SOC analysts coordinate with Compliance specialists on incident-to-evidence flow. Care operations teams coordinate with License specialists on usage-driven optimization. The integration isn't a project — it's the operating model.
If you've felt frustrated working at firms where disciplines operate in silos, NOVO is built differently. Cross-discipline collaboration is the default mode, not the exception.
Reason 02 · Microsoft platform depth
Substantive Microsoft platform engineering, not surface-level deployment.
NOVO operates inside the full Microsoft commercial cloud — Azure, Microsoft 365, Microsoft Security Platform, Power Platform, Microsoft Purview, Microsoft Sentinel, Microsoft Defender, Microsoft 365 Copilot, Azure AI Foundry. Engineers and advisors at NOVO work across the platform depth that the Microsoft Direct CSP, Solutions Partner, and Advanced Support credentials enable.
If you want to operate inside Microsoft platform depth — including direct Microsoft engineering escalation paths through Advanced Support — NOVO has the credential set that makes that work substantive. Microsoft platform depth, not Microsoft tool surface.
Reason 03 · SMB customer reality
Real customer outcomes, not enterprise-scale slideware.
NOVO's customer base is SMB — small and mid-sized businesses across regulated and unregulated industries. The work produces real, observable outcomes for customer environments: AI deployments that customers actually use, cybersecurity operations that catch real threats, compliance work that supports real audits, managed IT that keeps real businesses running.
If you've worked at enterprise-tier firms where the gap between methodology slideware and customer outcomes felt frustratingly wide, NOVO is calibrated differently. Customer outcomes are observable, not abstract.
Reason 04 · STAIRS culture
Operational values, not aspirational language.
STAIRS — Security, Trust, Accountability, Innovation, Respect, Service — is the operational philosophy that drives how NOVO works. The values are concrete: how engagements are scoped, how teams support each other, how customer relationships are maintained, how disagreements get resolved. STAIRS shows up in onboarding, in operational review, and in performance conversations.
If you want to work somewhere with operational discipline that matches its language, STAIRS is what NOVO commits to internally. Values that operate, not values that decorate.
How we work
Three things that shape the day-to-day work environment.
Beyond why work at NOVO, three operating realities shape the day-to-day:
01
Engagement-team continuity.
Customer relationships persist with the team that delivers — not handed off across specialists who each touch briefly. That means the engagement context compounds, the customer relationship deepens, and team members see the long-term impact of their work. It also means accountability is real: the team that scoped the engagement is the team that delivers it.
02
AI-augmented operations.
NOVO uses AI across operations — Care help desk acceleration, Secure SOC investigation, Compliance evidence collection, License usage analytics — to extend operational capability and free team members from rote work. The AI is operational tooling, not replacement. Team members work alongside AI capability rather than competing with it.
03
Long-term customer relationships.
NOVO customer relationships are continuous rather than project-by-project. Care operates continuously. Compliance posture is maintained continuously. Compass advisory continues across iterations. Team members see customer outcomes evolve over years, not just at engagement-milestone checkpoints. The work compounds.
Open roles at NOVO
We hire across the integrated portfolio — engineering, advisory, operations, and customer-facing roles.
NOVO hires across the disciplines that map to the integrated portfolio: AI advisors and applied AI engineers, cybersecurity operations specialists, regulatory compliance specialists, cloud and Microsoft platform architects, managed IT operations engineers, Microsoft licensing specialists, and customer-facing roles in account management, client success, and partner relationships. If your discipline appears anywhere in NOVO's portfolio, the conversation is worth starting.
AI Solution Architect
Location not specified · Full time
Position Summary NOVO is seeking an AI Solution Architect to serve as a dual-purpose technical leader—driving customer success through both pre-sales and post-sales engagements while driving internal innovations. This role sits at the…
Apply →Help Desk & Security Support Technician (Night Shift)
Plano, Texas · Full time
Position Summary The Help Desk & Security Support Technician (Overnight Shift) provides after‑hours technical support and security monitoring and remediation for our customers and internal systems, with a primary focus on supporting…
Apply →Cloud Migration Engineer
Plano, Texas · Full time
NOVO is a fast-growing, innovative Cloud Solutions Partner seeking a Microsoft Cloud Engineer to implement Azure/M365 Enterprise solutions for our customers. This position is responsible for onboarding new customers by performing cloud…
Apply →Business Development Representative
Dallas, Texas · Full time
We are seeking a motivated and dynamic Business Development Representative to join our team. Business Development Representatives (BDRs) are pivotal in generating new sales opportunities and adding qualified leads to the sales funnel. This…
Apply →Business Development Executive
Dallas, Texas · Full time
We are seeking a motivated and experienced Sales Account Executive to join our team. As a BDE, you will be responsible for generating leads and selling NOVO's services to small businesses. Your primary focus will be on acquiring new…
Apply →Information Technology Administrator
Plano, Texas · Full time
We are seeking a Information Technology Administrator to join our team! This position will resolve computer-related issues for our clients. General responsibilities include: Provide phone, webchat, and in-person support to end users on a…
Apply →
Benefits and how we operate
What NOVO offers team members.
NOVO's benefits and operating environment reflect the firm's commitment to STAIRS — Respect for team members' time and life context, Service as a culture that shows up in how teams support each other, and Trust that team members are operating responsibly.
Health & wellness
Time off
Retirement
Professional development
Remote and hybrid
Team operations
Ready to talk?
If NOVO sounds like the firm you've been looking for, the next step is a conversation.
If your discipline maps anywhere into NOVO's integrated portfolio — and if the cross-discipline collaboration, Microsoft platform depth, SMB customer reality, and STAIRS culture sound like the firm you want to work in — start the conversation. Whether or not we have an open role posted that matches your background, we want to talk to people who fit how NOVO operates. Send us your background, tell us what you're looking for, and we'll talk through whether NOVO is the right fit for what's next in your career.