World-Class, 24x7x365, 100% US-Based
Managed IT Support
We Manage Your IT, So You Can Manage Your Business
Our responsive team delivers stable, secure IT services that allow you to focus on what matters most — running your business. With NOVO providing the support you need you can reduce your IT overhead, your risk, and your stress.
Mitigate Risk
Protect your enterprise by implementing cybersecurity & compliance measures, preventing downtime, and minimizing data loss.
Increase Flexibility
Improve end-user satisfaction with support that allows you to work from anywhere, retain talent, and enable collaboration.
Optimize Cost
Manage costs by minimizing capital expenditures, increasing staff engagement, and making data-driven decisions.
Contact Us To Learn More About NOVO Care, Our Managed IT Support Solutions.
NOVO Care Services
NOVO’s highly trained IT engineers are U.S.-based and provide 24x7x365 help desk support in the way you like to communicate, whether it’s phone, email, ticketing portal, text, or TEAMS chat.
We implement and support the Microsoft Enterprise platform for every customer to create a reliable and effective IT infrastructure environment.
How We’re Different
24x7x365 Monitoring
Real-time monitoring and alerting systems ensure that performance and security issues are identified before major issues occur.
Customizable & Scalable
We’ll serve as your IT team or work with your existing IT department depending on your needs.
Rapid Response
Support now, not later. Over 90% of calls are answered within 30 seconds.
Customer Experience
Everyone on NOVO’s Support Team are third-level engineers who can resolve any issue you may have — from a printer issue to a server crash. With NOVO, you will be connected immediately with an engineer, not bounced around between different support levels.
Fast Onboarding
Our standardized methodology makes onboarding quick and painless.
Quick Resolution
Our Network Operations Center (NOC) provides both proactive and reactive assistance, allowing us to address and resolve issues quickly. You interact with the NOVO team via a customized ticketing system where issues are tracked and addressed.
Personal Service
Your users can easily reach a real person who will help them resolve any issues.
100% U.S.-Based Support
Support services are based in the Central time zone.
Utilization of Microsoft Enterprise Platfrom
We use Microsoft’s proven, enterprise platform.
Capital Cost Reduction
Our IT services are scalable, agile, and specialized. Improved IT with reduced overhead costs.
Our Solutions
Managed IT Solutions:
World-Class Support
24/7/365
100% U.S. Based
Modernize Your Workplace:
Cloud Migration
High Availability
Risk Mitigation
Business Agility
Security & Compliance
Cost Effective
Comprehensive and seamlessly integrated MSSP Solutions:
Best-in-Class Security
Simplified Protections
Scalable for Your Needs
Intelligence Information Protection & Governance:
Risk Management
Discovery & Response
Compliance Management